Cancellation Policy

Consumers have a right of withdrawal from contracts for the delivery of goods in accordance with the following provisions.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Malts of Germany GmbH, Neunspringer Straße 4, 37339 Leinefelde-Worbis, Germany) of your decision to withdraw from this contract by means of a clear declaration (e.g. letter, fax or email to You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. We will bear the costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal:

The right of withdrawal expires prematurely in the case of contracts

– for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

Withdrawal form

If you wish to cancel the contract, please complete and return this form.

To Malts of Germany GmbH, Neunspringer Straße 4, 37339 Leinefelde-Worbis, Germany

I/we(*) hereby revoke the contract concluded by me/us for the purchase of the following goods (*)


Ordered on (*)                                           /received on (*)                                            

Name of consumer(s)                                                                                          

Address of consumer(s)                                                                                      

Signature of consumer(s) (only in case of paper communication)                                      


(*) Delete where inapplicable