Privacy policy
Dear visitor,
Data protection is a matter of trust. At Malts of Germany, your data is in good hands. Our aim is for you to feel comfortable on our website. The protection of your privacy and your personal rights are therefore important to us.
We only process your data if you have given us your express consent to do so or if the relevant laws permit or oblige us to process your data.
You will find more detailed information on how we use your personal data in our data protection information.
We will be happy to provide you with detailed information on how we handle your data. If you have any comments or questions on the subject of data protection, you can contact us at any time by e-mail at info@maltsofgermany.com. We will be happy to help you at any time.
We will be happy to help you at any time.
Privacy policy
1. information on the collection of personal data and contact details of the person responsible.
2. data collection when visiting our website
3. cookies
4. data processing for order processing
5. data processing when opening a customer account and for contract processing
6. contacting us
7. use of your data for direct advertising
8. contacting for evaluation reminder
9. use of evaluation and test seal graphics
10. tools and other
11. rights of the data subject
12. duration of storage of personal data
1. information on the collection of personal data and contact details of the responsible person
1.1 Thank you for visiting our website. In the following, we would like to inform you about the handling of your personal data when using our website. Personal data is basically all data with which you can be personally identified.
1.2 The person responsible for processing data on our website within the meaning of the General Data Protection Regulation (DSGVO) is:
Malts of Germany GmbH
Neunspringer Street 4
37339 Leinefelde-Worbis
Germany
E-mail: info@maltsofgerman.com
1.3 In order to protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL or TSL) via HTTPS.
2. Data collection when visiting our website
Each time you visit our website, our system automatically collects data and information that your browser transmits to our server (so-called “server log files”). The following data, which is technically necessary for us, is collected:
– Our visited website
– Date and time at the time of access
– Amount of data sent in bytes
– Source/reference from which you came to the page
– Operating system used
– Browser used
– IP address used (if applicable: in anonymised form)
The legal basis for the processing is Art. 6 para. 1 lit. f DSGVO due to our legitimate interest in improving the stability and maintaining the functionality of our website. The data is not passed on or used in any other way. The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session. We reserve the right to check the server log files retrospectively if there are concrete indications of illegal use. The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. In the case of storage of data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment of the calling client is no longer possible. The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, the user has no right of objection.
3. Cookies
Our website uses cookies. Cookies are text files that are stored on the user’s terminal device. When a user calls up a website, a cookie may be stored on the user’s operating system. Some functions of our website cannot be offered without the use of cookies. For this purpose, it is necessary that the browser is recognised even after a page change. The user data collected through technically necessary cookies are not used to create user profiles. The above-mentioned purposes are also our legitimate interest in processing the personal data in accordance with Art. 6 (1) f) DSGVO. In addition, our website uses cookies that enable an analysis of the user’s surfing behaviour (so-called third-party cookies). You will find more detailed information on the scope, purpose, legal basis and objection options in the respective sections of the relevant chapter of this data protection declaration.
As a user, you have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate, restrict or delete the transmission of cookies. If you deactivate cookies for our website, it may no longer be possible to use all the functions of the website to their full extent. You can prevent the transmission of Flash cookies by changing the settings of the Flash Player. You can find help on the settings in the respective help menu of your browser under the following links:
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookiesFirefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnenChrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Some of the cookies used here are deleted after you close your browser (so-called session cookies). Other cookies remain on your terminal device and enable us or our partner companies (third party cookies) to recognise your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data and IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. The checkout solution from Klarna (Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden) used here uses cookies to provide you with a smooth process when using the Klarna checkout.
More information on the individual cookies and an explanation of their respective purpose can be found for Germany at: http://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf and here for Austria https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_at/checkout.pdf.
4. Data processing for order handling
4.1 If you wish to place an order in our webshop, it is necessary for the conclusion of the contract that you provide your personal data, which we require for the processing of your order. We process the data you provide in order to process your order. In some cases, we work together with external service providers to process your order. For this purpose, we have to pass on the necessary personal data. If we commission transport companies with the delivery of your goods, we pass on your data required for the delivery of the goods to the respective transport company. For the processing of payments, we pass on your data to the commissioned credit institution as necessary. If we use
payment service providers, you will also be informed of this below. The legal basis for the forwarding of your data is Art. 6 Para. 1 lit. b DSGVO.
4.2 Transfer of your personal data to shipping service providers
– DHL
If the delivery of the goods to you is carried out by the transport service provider DHL (Deutsche Post AG, Charlesde-Gaulle-Straße 20, 53113 Bonn), we only pass on the name of the recipient and the delivery address to DHL for the purpose of delivery and within the scope of necessity in accordance with Art. 6 Para. 1 lit. b DSGVO. Only if you have given your express consent in the ordering process will we pass on your email address to DHL in accordance with Art. 6 Para. 1 lit. a DSGVO prior to delivery of the goods for the purpose of agreeing a delivery date or for delivery notification. Your consent can be revoked at any time with effect for the future vis-à-vis the above-mentioned responsible person or vis-à-vis the transport service provider DHL.
4.3 Use of payment service providers
– Klarna
When paying via “Klarna purchase on account” or (if offered) “Klarna hire purchase”, payment processing is carried out via Klarna AB (publ) [https://www.klarna.com/de], Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as “Klarna”).
We pass on your personal data (first and last name, street, house number, postcode, town, gender, e-mail address, telephone number and IP address) as well as data related to the order (e.g. invoice amount, article, delivery type) to Klarna for the purpose of checking your identity and creditworthiness if you have expressly consented to the transfer in accordance with Art. 6 (1) a DSGVO. Klarna may pass on your data to one of the following credit agencies:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies
The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they have their basis in a scientifically recognised mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. You can withdraw your consent at any time by sending a message to the person responsible for processing your data or to Klarna. However, Klarna may still process your personal data if this is necessary to process the payment in accordance with the contract. For data subjects based in Germany, the following Klarna data protection provisions apply:
https://cdn.klarna.com/1.0/shared/content/policy/data/de_de/data_protection.pdf
For data subjects based in Austria, the following Klarna data protection provisions apply:
https://cdn.klarna.com/1.0/shared/content/policy/data/de_at/data_protection.pdf
– Paypal
If you select the payment method PayPal, credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “payment by instalments” via PayPal, the payment will be processed via PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”). We pass on your personal data to PayPal in accordance with Art. 6 Para. 1 lit. b DSGVO within the scope of necessity. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” or “payment by instalments” via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 Para. 1 lit. f DSGVO due to PayPal’s legitimate interest in determining your solvency. PayPal uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method. The creditworthiness information may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they have their basis in a scientifically recognised mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. What other data is collected by PayPal can be found in the respective PayPal privacy policy. This can be found at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual processing of payments.
– Austrian Post
If the delivery of the goods to you is carried out by the transport service provider Österreichische Post (Austrian Post), we will use your personal data.
5. Data processing when opening a customer account and for contract processing
If you open a customer account with us, personal data will be collected and processed in accordance with Art. 6 Para. 1 lit. b DGSVO. The scope of the data can be seen in the input form. The data you enter will be stored and used by us to process the contract. You can delete your customer account at any time. This can be done by sending a message to the address of the person responsible or, if offered, directly in the customer account. In this case, we will also block your data with regard to tax and commercial law retention periods and delete it after these periods have expired. Only your consent to permanent storage or a legally permitted further use of data on our part can stand in the way of this.
6. Establishment of contact
If you contact us via the contact form, the data entered in the input mask will be transmitted to us and stored. The data collected can be found in the respective input mask. If you contact us by e-mail, only the data you enter there will be transmitted to us. The data is used exclusively for processing the conversation and your request. The legal basis for the processing of the data is Art. 6 para. 1 lit. a) DSGVO if the user has given his consent. The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f) DSGVO. If the e-mail contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b) DSGVO. The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected and provided that there are no statutory retention obligations to the contrary. For the personal data from the input mask of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is deemed to have ended when it is clear from the circumstances that the matter in question has been conclusively clarified. The user has the option to revoke his or her consent to the processing of personal data at any time. If the user contacts us by e-mail, he or she can object to the storage of his or her personal data at any time. In such a case, the conversation cannot be continued.
7. Use of your data for direct marketing
7.1 Newsletter
On our website you have the option of subscribing to a free newsletter. When registering for the newsletter, the data from the input mask is transmitted to us. The only mandatory information is your email address. If you make further voluntary entries, these will only be used for the personal address. The legal basis for the processing of your data after registration for the newsletter is Art. 6 para. 1 lit. a DSGVO if the user has given his or her consent. We obtain this consent by sending you a confirmation email containing a confirmation link after you have registered for the newsletter. When you click on this link, you also give your consent to receive the newsletter. When you send the registration for the newsletter, we store your IP address as well as the date and time of the registration. This storage serves to be able to trace a possible misuse of your e-mail address. We use the data we collect when you register for the newsletter exclusively for the purpose of sending the newsletter. You can cancel your subscription to the newsletter at any time. For this purpose, you will find a corresponding link in each newsletter. This also enables you to revoke your consent to the storage of the personal data collected during the registration process.
7.2 CleverReach
We send our newsletter via the service provider CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede (hereinafter referred to as “CleverReach”). We pass on the data you provided when registering for the newsletter to Cleverreach. This transfer takes place in accordance with Art. 6 Para. 1 lit. f DSGVO due to our legitimate interest in using a secure, user-friendly and effective advertising newsletter system. The data entered when ordering the newsletter (e.g. email address) is stored on CleverReach’s servers in Germany or Ireland. Your data will be used by Cleverreach to send and statistically evaluate the newsletters on our behalf. For this purpose, the newsletter emails contain so-called web beacons or tracking pixels, which are single-pixel image files stored on our website. In this way, we can track whether a newsletter email has been opened and which links have been clicked on. With the help of this conversion tracking, it is also possible to track whether an action (such as the purchase of an item from our shop) was carried out after opening a link from the newsletter. In addition, technical information is also recorded (e.g. the
time of retrieval, your IP address, browser type and/or operating system). This data is only collected pseudonymously and is not linked to your other personal data. If you do not wish to receive the data analysis described here, you must unsubscribe from the newsletter. There is an order processing agreement with CleverReach. Further information on data analysis by CleverReach can be found here:
https://www.cleverreach.com/de/funktionen/reporting-und-tracking/
CleverReach’s privacy policy can be accessed here:
https://www.cleverreach.com/de/datenschutz/
8. Contacting the assessment reminder
Rating reminder by Trusted Shops
You can revoke your consent at any time by sending a message to the data controller or to the rating platform. Based on your express consent in accordance with Art. 6 (1) lit. a DSGVO, we transmit your e-mail address to the Trusted Shops rating platform (Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de)). You will receive a rating reminder from Trusted Shops by e-mail. You can revoke your consent at any time by sending a message to the person responsible for processing your data or to Trusted Shops.
9. Use of rating and seal of approval graphics
Trusted Shops Trustbadge
We integrate the Trusted Shops Trustbadge on our website to display the Trusted Shops seal of approval (Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany) and any ratings collected, as well as to offer Trusted Shops products to buyers after they have placed an order. Our legitimate interest lies in the optimal marketing of our offer. The legal basis is Art. 6 para. 1 lit. f DSGVO. When the Trustbadge is called up, the web server automatically saves a server log file that contains, for example, your IP address, the date and time of the call, the amount of data transferred and the requesting provider, as well as documenting the call. This access data is not evaluated by us and is automatically overwritten at the latest seven days after the end of your visit to the site.
10. Tools and other
10.1 Google Maps
We use “Google Maps” (API) from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). Google Maps is used to display interactive maps and to create directions. By using Google Maps, information about the use of this website, including your IP address and the (start) address entered as part of the route planner function, may be transmitted to Google. When you call up a web page on our website that contains Google Maps, your browser establishes a direct connection with Google’s servers. The map content is transmitted by Google directly to your browser, which then integrates it into the website. We therefore have no influence on the scope of the data collected by Google in this way. According to our knowledge, this is at least the following data:
– Date and time of the visit to the website in question,
– Internet address or URL of the website accessed,
– IP address, (start) address entered as part of route planning.
We have no influence on the further processing and use of the data by Google and can therefore accept no responsibility for this. If you are logged in to Google, your data will be directly assigned to your Google account. If you do not wish this assignment, you must log out of Google. Google stores your data (including that of users who are not logged in) as usage profiles and evaluates them. Such an evaluation is carried out in accordance with Art. 6 para. 1 lit. a DSGVO on the basis of your express consent. If you do not want Google to collect, process or use data about you via our website, you can also deactivate JavaScript in your browser settings. In this case, however, you will not be able to use the map display. The purpose and scope of the data collection and the further processing and use of the data by Google, as well as your rights in this respect and setting options for protecting your privacy, can be found in Google’s data protection information (https://policies.google.com/privacy?hl=de). Google’s terms of use can be accessed here: http://www.google.de/intl/de/policies/terms/regional.html the terms of use for Google Maps can be accessed here: https://www.google.com/intl/de_US/help/terms_maps.html Further information on data protection can be found here: http://www.google.de/intl/de/policies/privacy/
10.2 Google Customer Reviews (formerly Google Certified Merchant Program)
We use the “Google Customer Reviews” programme of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”) . This gives us the opportunity to collect customer reviews. For this purpose you will be asked after a
you will be asked if you would like to take part in an email survey from Google. Following your consent in accordance with Art. 6 Para. 1 lit. a DSGVO, we will pass on your email address to Goog
11. Rights of the data subject
11.1 The applicable data protection law grants you comprehensive data subject rights (rights of information and intervention) vis-à-vis the controller with regard to the processing of your personal data, which we inform you about below:
– Right of access pursuant to Art. 15 DSGVO:
You may request confirmation from the controller as to whether personal data concerning you are being processed by the controller. In addition, you have the right to information about the purpose, the categories of personal data, the recipients, the planned duration of storage and about the existence of further rights such as correction of the data or the existence of a right of complaint to a supervisory authority, the origin of your data if it was not collected by us, the existence of automated decision-making including profiling and, if applicable. You also have the right to be informed about the guarantees pursuant to Article 46 of the GDPR in the event that your data is transferred to third countries;
– Right to rectification pursuant to Art. 16 GDPR:
You have the right to have the inaccurate data relating to you corrected without delay and/or to have the incomplete data we hold about you completed; the correction or completion must take place without delay.
– Right to restriction of processing pursuant to Art. 18 DSGVO:
You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data disputed by you is being verified, if you refuse the erasure of your data due to unlawful data processing and instead request the restriction of the processing of your data, if you require your data for the assertion, exercise or defence of legal claims after we no longer need this data after the purpose has been achieved, or if you have lodged an objection for reasons relating to your particular situation as long as it has not yet been determined whether our legitimate grounds prevail;
If the processing of personal data relating to you has been restricted, such data may only be
– If the processing of personal data relating to you has been restricted, such data may only be processed, with the exception of storage, with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of substantial public interest of the Union or a Member State. If the restriction of processing has been restricted, you will be informed by the controller before the restriction is lifted.
– Right to erasure pursuant to Article 17 of the GDPR:
You have the right to request the immediate deletion of your personal data if the conditions of Article 17 (1) of the GDPR are met. However, this right to erasure does not exist in particular – not conclusively – if the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims
– Right to information pursuant to Art. 19 DSGVO:
Where you have exercised your right to rectification, erasure or restriction of processing, the controller is obliged to inform all recipients to whom your personal data have been disclosed of this rectification or erasure of the data or restriction of processing, unless this is impossible or involves a disproportionate effort. You also have the right to be informed about these recipients.
– Right to data portability pursuant to Art. 20 DSGVO:
You have the right to receive your personal data disclosed to us in a structured, common and machine-readable format or to request that it be transferred to another controller, insofar as this is technically possible;
– Right of revocation pursuant to Art. 7 (3) DSGVO:
You have the right to object at any time to the processing of personal data relating to you which is carried out on the basis of Art. 6 (1) (e) or (f) DSGVO; this also applies to profiling based on these provisions. You also have the right to revoke your declaration of consent under data protection law at any time with effect for the future. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
– Right to lodge a complaint pursuant to Art. 77 DSGVO:
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.
11.2 Right to object
You have the right to object to the processing of your data at any time with effect for the future if we process your data on the basis of our overriding legitimate interest after weighing up the interests. If you make use of this right of objection, we will terminate the processing of your data if there are no demonstrably overriding compelling reasons worthy of protection for the termination or if the further processing serves the exercise or defence of legal claims.
12. duration of the storage of personal data
The duration of the storage of personal data depends in each case on statutory retention periods. After expiry of these periods, we routinely delete the data if it is no longer required for the fulfilment or initiation of the contract and/or we have no justified interest in continuing to store it.